Tech Support, VDI

RIA in a Box Careers

We are looking for a driven, and motivated Tier 1 Support Technician to contribute to the future of a fast-growing entrepreneurial company. When joining RIA in a Box’s ITEGRIA solutions team you will be expected to provide concierge-quality support to our clients for a variety of technical issues. You will be the first level of support on all inbound Help Desk calls.

 
You can learn more about our team and company culture here: https://www.riainabox.com/our-company
 
 

What You'll Do

  • Coordinate with the Support Engineer and Network Administrator to resolve high level service tickets or supports items and issues
  • Provide clients with remote support on a daily basis as well, as onsite support on an as-needed basis
  • Install hardware and configuration of computers on an as-needed basis
  • Document and classify all work of any kind down for clients in Connectwise ticketing system
  • Review all ConnectWise/Lap Tech items and resolve any issues or alters that may arise on Workstations and Server categories
  • Collect basis network hardware and software information from servers, workstations, routers, switches, printers, scanners and WAP
  • Create a network diagram of all who are using MS Visio
  • Maintain relevance of all client Network Documentation folders
  • Create a preliminary Level 1 network recommendation to be presented to the SE and NA that includes but is not limited to: Work stations and Servers that must be replaced or upgraded to ĪTEGRIA’s minimum stands
  • Submit client Network Documentation folder to SE and NA for semi-annual review
  • Create client-specific Network Documentation folders using Network Documentation Outline

What We're Looking For

  • Minimum 1 year of Help Desk Experience
  • Minimum 1 year experience in a Microsoft help desk environment
  • Excellent Customer Service Skills
  • Ability to multi-task

Benefits

  • Attractive base salary + bonus compensation
  • Three weeks paid time off, plus personal days and holidays
  • On rare occasions, light travel may be expected to datacenter or client locations.
  • Exceptional medical, dental, insurance, and 401(k) benefits
  • Directly contributing to the growth and success of a rapidly growing business
  • Ongoing professional development and direct training
  • Must be able to pass a Criminal Background Check and Drug Test
 

Think you're a good fit? Apply below!

RIA in a Box® is a fast-growing, entrepreneurial financial services and technology firm, providing the leading number of registrations and ongoing compliance services to RIAs throughout the United States. Our mission is to provides the leading compliance solution for investment advisers. We put the client first by delivering innovative software and expert advice.
 
 RIA in a Box is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.